Find Your Local Spa

Last updated: Mar 24, 2025, 11:54 AM

Acceptance of This Policy

Thank you for choosing Find Your Local Spa. Your privacy matters to us, and we are committed to protecting your personal information with transparency and care. We connect you with local spas. To do this, we collect your contact information and share it with vetted Spa Partners solely to facilitate your requested services. We do not sell your information for other purposes. You can opt out of marketing communications at any time.

This Privacy Policy (“Policy”) describes how Wellness & Care Connection, LLC (“we,” “our,” or “us”) collects, uses, and shares information from individuals and businesses who access or use our website, www.findyourlocalspa.com (the “Website”).

This Policy applies to:

· Users (spa seekers) who visit the Website to be connected with a local spa

· Spa Partners (businesses) who submit information to join our network of participating spas

By accessing or using the Website, you acknowledge that you have read and agree to be bound by this Policy.

If you do not agree with any part of it, please refrain from using the Website. You can also exercise your privacy rights by visiting our Privacy Rights Portal.

We may update this Policy, and your continued use of the Website means you accept the changes.

1. Information We Collect

We collect personal and business information to deliver, improve, and personalize our services. This information may be obtained in the following ways:

· Directly from you, such as when your complete forms, register, or communicate with us

· Automatically through technologies like cookies, device analytics, and usage tracking

· From third-party sources, including verification services, advertising platforms, and data partners

Categories of Information We May Collect

· Personal identifiers, including your name, email address, phone number, physical address, IP address, and device ID

· Commercial information, such as services you request, consider, or engage with

· Internet activity, including browsing history, interactions with our website and ads, and device-related data

· Geolocation data, limited to ZIP code, city, and state (approximate only)

· Professional information, such as business name, job titles, and license numbers (applicable to Spa Partners)

A. Information from Spa Seekers (Users)

We may collect the following information from individuals seeking spa services:

· Full name, phone number, and email address

· ZIP code and general location

· IP address, browser type, and device identifiers

· Interaction data, including clicks, page views, and ad engagement

B. Information from Spa Partners (Associates)

We may collect the following information from businesses and professionals offering spa services:

· Business name and physical address

· Spa license number and job titles

· Contact details of key personnel

· Billing and payment information

· Verification documents used for compliance and quality assurance

2. How We Use Your Information

We use your information to operate, improve, and protect our services. Uses include:

A. Service Delivery and Improvement

· Connect Users with Verified Spa Partners

· Process and manage Spa Partner applications

· Provide customer support and resolve inquiries

· Analyze usage patterns and develop new features

B. Marketing and Communications

· Send service updates and promotional offers (see Section 3)

· Deliver personalized and retargeted advertising

· Measure ad impressions and campaign effectiveness

C. Internal Operations

· Detect and prevent fraud, abuse, or security incidents

· Enforce our Terms of Service

· Conduct surveys and promotional campaigns

· Comply with legal and regulatory obligations

3. Communications

We use your contact information to communicate with you about services, inquiries, and spa matches.

A. Service-Related Communications (Required)

These are essential and include:

· Account verification and onboarding

· Security alerts and system notifications

· Updates to our Terms or Privacy Policy

· Information related to your spa inquiry

Note: You cannot opt out of these communications.

B. Promotional Communications (Optional)

· Newsletters, special offers, tailored marketing

· You may opt out anytime via the “unsubscribe” link in emails

C. SMS Communications (Optional)

If you opt in:

· You agree to receive texts from us and Spa Partners

· Message/data rates may apply

· Opt out anytime by replying “STOP”

Essential service messages will still be sent even if you opt out of promotional or SMS communications.

4. Sharing of Information

We share your information only as necessary to operate our services and comply with legal obligations.

A. With Spa Partners

To fulfill your request, we share relevant personal information with vetted Spa Partners. Their use of your data is governed by their own privacy policies.

B. With Service Providers

We may share information with trusted third parties who help us operate the Platform:

· Hosting and infrastructure

· CRM tools

· Analytics and performance tracking

· Payment processors

All providers are bound by confidentiality and data protection agreements.

C. Legal Disclosures

We may disclose information to:

· Comply with laws or regulations

· Respond to subpoenas or legal process

· Protect the rights and integrity of our Platform

D. Business Transfers

If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

E. Advertising and Data Sharing

We may share limited information with advertising partners for targeted marketing. Under certain state laws (e.g., California), this may be considered a “sale” or “sharing” of personal data.

5. Targeted Advertising, Sales, and Sharing of Personal Information

We may share your personal information for purposes such as:

· Targeted advertising: Showing you ads based on your interests and online activity.

· Sales and sharing: Sharing your data with third parties, including our spa partners, for business purposes.

· Cross-context behavioral targeting: Using your data across different services or websites to tailor promotions.

A. Your Privacy Rights

Under applicable U.S. privacy laws (e.g., California, Virginia, Colorado), you have the right to opt out of:

· The use of your information for targeted advertising.

· The sale or sharing of your personal information.

· Certain types of automated decision-making or profiling.

B. How to Exercise Your Rights

You can exercise these rights by:

· Visiting our [Privacy Rights Portal] (insert link).

· Contacting us directly at info@findyourlocalspa.com.

We will honor your request in accordance with legal requirements.

Disclaimer on Third-Party Use

Once your information is shared with our spa partners, their use of your information is governed by their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.

6. Email Marketing Compliance (CAN-SPAM Act)

By using our Services, you agree that we may send you occasional promotional emails. All such communications comply with the U.S. CAN-SPAM Act. You may unsubscribe at any time by following the instructions in each email or by contacting us at info@findyourlocalspa.com.

7. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, web beacons, and similar technologies to automatically collect information when you interact with our website. These tools help us deliver a secure, personalized, and optimized experience.

What Are Cookies Cookies are small data files stored on your device by your browser. They help websites remember your preferences, recognize returning visitors, deliver personalized content and ads, and improve overall performance.

A. How We Use Tracking Technologies We use tracking technologies for the following purposes:

· Strictly Necessary: Essential cookies for login, processing, and security. They cannot be disabled.

· Analytics and Performance: To measure traffic, understand how users interact with our website, and improve content and features.

· Marketing and Advertising: To deliver personalized ads and measure their effectiveness. This may include interest-based advertising.

Under certain privacy laws, such as those in California, the use of these technologies for advertising may be considered a “sale” or “sharing” of personal information. For more details, see Section 5 of this Policy.

B. Your Choices Most browsers accept cookies by default, but you can:

· Adjust your browser settings to decline or delete cookies

· Choose to be notified when cookies are being sent

· Opt out of the “sale” or “sharing” of personal information by visiting our Privacy Rights Portal

Please note that disabling cookies may affect the functionality of our website and limit access to certain features.

C. Google Analytics We use Google Analytics to understand how users interact with our website. This includes data such as:

· Pages visited

· Time spent on the site

· Engagement with content

Google’s use of this data is governed by its own Terms of Use and Privacy Policy.

To opt out of Google Analytics tracking, you can visit: https://tools.google.com/dlpage/gaoptout

8. Children’s Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect, use, or sell personal information from children under 13. Users aged 13–17 may only use our services with the consent and supervision of a parent or legal guardian.

If we learn that personal information has been submitted by a minor in violation of this Policy, we will promptly delete the information and take reasonable steps to prevent further collection.

We are not responsible for any false representations regarding age or parental consent. Parents and guardians are responsible for monitoring their children’s online activity and any consequences arising from unauthorized use of our Platform by minors.

9. Third-Party Websites and Links

Our website may contain links to websites or platforms operated by third parties. These links are provided for your convenience and reference only.

We do not control these third-party sites and are not responsible for:

· Their content or functionality

· Their privacy, data handling, or security practices

· Any outcomes resulting from your interaction with them

The inclusion of a link does not imply endorsement or affiliation. We strongly encourage you to review the privacy policies and terms of any third-party website before providing personal information or engaging with their services.

10. Limitation of Liability

Find Your Local Spa and Wellness & Care Connection, LLC operate solely as digital intermediaries, connecting Users with independent spa service providers (“Spa Partners”). We are not a party to any agreement, transaction, or service arrangement between a User and a Spa Partner.

A. Accordingly, we do not assume responsibility for:

· The quality, pricing, availability, or outcome of services provided by Spa Partners

· Any promotions, offers, or communications managed by third parties

· Any personal injury, property damage, or other loss occurring at a Spa Partner’s location

B. To the fullest extent permitted by applicable law, we disclaim all liability—whether direct, indirect, incidental, special, consequential, or punitive arising from:

· Your use of our website or Platform

· Any communication or transaction with Spa Partners

· Any dispute, claim, or conflict between Users and Spa Partners

· Any third-party services accessed through our Platform

This clause does not limit liability that cannot be excluded under applicable law.

11. Data Retention

We retain personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Retention periods vary depending on the type of data and its intended use.

A. How Long We Retain Data

· User lead information is retained for up to 15 days to fulfill spa requests and improve services.

· Spa Partner information is kept for the duration of our business relationship and for legal, operational, or compliance needs.

· We keep other personal data for a reasonable period to support platform functionality, or as required by law.

B. Data Deletion Requests

You may request deletion of your personal information at any time. We will process such requests in accordance with:

· Applicable legal obligations

· Operational and security requirements

· The terms outlined in the “Your U.S. Privacy Rights” section of this Policy

12. Data Security

We are committed to protecting your personal and business information through a comprehensive data security program designed to meet reasonable security standards under applicable privacy and cybersecurity laws. Our security program is appropriate to the nature of the information we collect and process.

Our safeguards include:

· Technical Safeguards: We use encryption, secure hosting, and firewalls to prevent unauthorized data access.

· Administrative & Physical Controls: Our security measures include role-based access, employee privacy training, and an incident response plan.

· Proactive Assessments: We conduct periodic security assessments to identify vulnerabilities and ensure our safeguards remain effective.

Despite our commercially reasonable efforts, no online system is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that compromises your personal information, we will notify you in accordance with applicable law.

We also encourage you to follow best practices for protecting your own data, such as using strong, unique passwords and being cautious when sharing sensitive information online.

13. Your U.S. Privacy Rights

Residents of certain U.S. states may have specific rights under applicable privacy laws. If you reside in California, Virginia, Colorado, Connecticut, Utah, or another state with similar legislation, you may exercise the following rights, subject to legal exceptions:

A. General Privacy Rights

· You have the right to know whether we process your personal information and to access a copy of that data.

· You have the right to request deletion of personal information we have collected from you.

· You have the right to request correction of inaccurate personal information.

· You have the right to opt out of targeted advertising, the sale of personal information, or automated profiling.

· You have the right to be free from discrimination for exercising your privacy rights. We will not treat you differently based on your request.

B. Additional Rights for California Residents

If you reside in California, you may also exercise rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

· You have the right to request a copy of the personal information we have collected, used, sold, or shared in the past 12 months.

· You have the right to limit the use of sensitive personal information to what is necessary for providing requested services.

C. How to Exercise Your Rights

You may submit a verifiable consumer request by:

· Visiting our Privacy Rights Portal

· Emailing us at: info@findyourlocalspa.com

To protect your privacy, we may need to verify your identity before fulfilling your request. This may involve matching the information you provide with data we already hold.

We will respond in accordance with the timelines and requirements set forth by applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, we will revise the “Last Updated” date at the top of this page.

If we make any material changes to how we collect, use, or share personal information, we will:

· Provide notice by email (if you’ve provided one)

· Display a prominent notice on our website prior to the changes taking effect

Your continued use of the Website or Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

15. Compliance with State Privacy Laws

Our Privacy Policy is designed to comply with applicable privacy laws in the United States, including but not limited to the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the Texas Data Privacy and Security Act (TDPSA). As we expand our services, we are committed to adhering to all relevant state and federal privacy regulations.

16. Contact Us

If you have any questions about this Privacy Policy, or if you need it in an alternative format due to a disability, please contact us at info@findyourlocalspa.com. While we will make reasonable efforts to provide accessible versions upon request, we are not liable for any delays, technical limitations, or inability to provide an alternative format in every circumstance.

Wellness & Care Connection, LLC
Patricio Díaz
5900 Balcones Drive, Suite 100
Austin, TX 78731, United States